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 Support your global Skype
customers with your existing Contact
Center PBXs
Today's business realities drive a new multi-site contact center model that is flat, consolidated, and global in nature. Businesses with multi-site contact centers can dramatically reduce costs and improve responsiveness to marketplace needs using IP telephony. Contact Centers gain a competitive edge through a wide spectrum of services offerings such as outbound telemarketing and call center inbound services. The ability to expand their reach to new customers and to enhance customer loyalty are key success measures. Therefore, they strive to expand their footprint and deliver positive experiences through a variety of communications channels such as inquires from web and email sources in addition to phone calls. VoSKY Exchange provides the state-of-the art technology to guarantees stable, reliable and consistent operations. VoSKY Exchange offer the compelling benefit of cost reduction by simplifying the technology infrastructure whilst offering a full spectrum of features in a box.
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Multi-site PBX Networking and Skype Trunking to existing phone systems The cost of international calls between these multi-site contact centers can be very high. By placing a VoSKY PBX-to-SkypeGateway at each location, businesses can create a virtual PBX with global extension dialing across multiple office locations and significantly reduce cost by enabling free Skype-to-Skype calling between offices. PBX Remote access When a VoSKY Exchange PBX-to-Skype Gateway is installed at each corporate office, teleworkers can call back to the corporate PBX and talk to their colleagues for free using Skype. All that’s required on the remote end is the Skype software client on user’s laptop or desktop and an Internet connection. This setup does away with costly systems needed to connect mobile workers and office-based workers. Web site click-to-call Using VoSKY Exchange, contact centers can take advantage of Web2.0 by enabling free click-to-call using Skype on the client's Web site. VoSKY Exchange seamlessly integrates the client's Web site to the phone system. This lets customers click a “Call meNow!” button on the client’s Web site and be connected to the sales, customer service or technical support department. This application enables a company to greatly reduce 1-8XX, toll-free calls and enhance communications with both customers and partners. |